“There’s only one way to come to understand the other person’s story, and that’s by being curious. Instead of asking yourself, “How can they think that?!” ask yourself, “I wonder what information they have that I don’t?” Instead of asking,“How can they be so irrational?” ask, “How might they see the world such that their view makes sense?” Certainty locks us out of their story; curiosity lets us in.“ 

― Douglas Stone, Difficult Conversations: How to Discuss What Matters Most